Shipping policy

Thank you for shopping with us! We strive to ensure your order is processed and shipped as quickly as possible. Please review the details of our shipping policy below:

 

** Processing Time**
Orders are processed within **1-3 business days** (Monday through Friday, excluding holidays) after payment is received.

Once your order has been processed, you will receive an email notification with your tracking number.

 

 **Shipping Methods & Rates**
We offer various shipping methods through trusted carriers such as **USPS**, **FedEx**, and **DHL**

Shipping costs depend on the weight of the package, shipping method, and your location.

 

**Domestic Shipping** 

Standard shipping typically takes **3-7 business days**, depending on your location.

 

**International Shipping** 

    Not offered at this time 

 

**Expedited Shipping**

    Not offered at this time

 

**Tracking Your Order**

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your order's progress.

 Please allow up to 24 hours for the tracking information to update.

 

**Lost or Damaged Items**

Once a package leaves our facility, we are not responsible for delays or damage caused by the carrier. However, if this is the case, please email us at Kourtney@leveltwintyfive.com & we will work on a remedy that helps resolve to the issue.

 

**Address Accuracy**

Please ensure your shipping address is correct when placing your order. We cannot be held responsible for any delays or undelivered packages due to incorrect address information.

 

 **Return Policy**

NO returns or exchanges will be accepted. All sales are final.

 

Thank you for choosing us for your hair needs. If you have any questions or concerns about shipping, feel free to contact us at Kourtney@leveltwintyfive.com or visit our **FAQ** section for more details