FAQ

Orders are processed within **1-3 business days** (Monday through Friday, excluding holidays) after payment is received. Once your order has been processed, you will receive an email notification with your tracking number.
We offer various shipping methods through trusted carriers such as **USPS**, **FedEx**, and **DHL** Shipping costs depend on the weight of the package, shipping method, and your location.
Standard shipping typically takes **3-7 business days**, depending on your location.
Not offered at this time
Not offered at this time
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your order's progress. Please allow up to 24 hours for the tracking information to update.
Once a package leaves our facility, we are not responsible for delays or damage caused by the carrier. However, if this is the case, please email us at Kourtney@leveltwintyfive.com & we will work on a remedy that helps resolve to the issue.
Please ensure your shipping address is correct when placing your order. We cannot be held responsible for any delays or undelivered packages due to incorrect address information.
NO returns or exchanges will be accepted. All sales are final.